![]() ![]() ![]() To help address the issue, Domino’s is raising wages, a tactic that has helped restaurant chains attract employees. “Some of that will come from getting our staffing levels back to where we need them to be.” “There’s clearly an opportunity to continue to grow delivery by driving those service times down,” he said. It’s important for Domino’s to improve delivery speeds because, as Allison noted, faster delivery leads to more sales. “Store-level staffing challenges and construction, permitting or equipment delays” led to delays in store openings, Allison said. ![]() For Domino’s that means not only longer delivery times but slower progress on opening new restaurants.ĭomino's said its pizza delivery times are increasing a bit in some areas because of staffing shortages. Staffing issues have also meant that “we haven’t made the service gains and improvements that I would like to see here in 2021,” Allison said.Īs restaurants try return to their normal operations, more customers dine out and restaurant workers quit their jobs at elevated rates, the industry is facing a tight labor market. “That is a big area of focus for us as we look going forward.” A Domino’s spokesperson declined to elaborate on the exact time period that he was referring to. “We’ve slipped a minute or two” on average delivery times in some areas, said Domino’s CEO Richard Allison during a Thursday analyst call discussing the company’s second-quarter results. And unfortunately, you may encounter the same issue when ordering pizza at home.ĭomino’s says its wait times have gone up in certain regions. That means longer wait times for your food when dining out. Restaurants are short-staffed as they reopen and consumers embrace dining out again. ![]()
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